Tenby's unstaffed station: which platform you arrive on, the walk into the walled town, the card-only ticket machine, step-free access and parking.
Tenby station stands on the west side of the town, just north of the junction of Station Road and Warren Street and outside the old town walls. Transport for Wales manages it, and it is unstaffed: there is no ticket office and nobody on the platforms, so the conductor on your train is the person to ask. The two platforms are linked by a footbridge with steps and by a foot crossing over the line at the end of the platforms.
Platform 1 is for trains towards Pembroke Dock, the way trains from Swansea and beyond are heading when they pull in, so arrivals from Swansea, Cardiff, London, Bristol and Birmingham normally step off there. It is the side facing the town centre, level with the main entrance, with no steps between the train and the car park.
The building you step out beside is the original station of 1870–71, designed by James Szlumper for the Pembroke, Tenby and Whitland Railway: rock-faced pink stone trimmed with yellow Bath stone under a broad slate roof that carries on over the platform. Cadw lists it at Grade II and picks out the cast-iron canopy on its six iron columns, which it calls unusually elaborate.
For the journey home, trains towards Carmarthen leave from Platform 2, across the tracks. The footbridge is the direct way over; the step-free alternative is the ramp at the end of the platform and the foot crossing.
Leave through the station car park and head east. Warren Street and Harding Street, a block apart, both run towards the centre, and Transport for Wales suggests either. Warren Street comes out on White Lion Street, close to where the High Street begins; from there follow the High Street, or Crackwell Street alongside it, to Tudor Square at the far end, just past St Mary’s Church. The walking time is in the station panel, taken from a Google Maps walking route.
When buses replace the trains, National Rail gives the pick-up point as the coach stop at the entrance to the car park off Upper Park Road.
With no ticket office, the ticket machine on Platform 1 does the work: it sells tickets and prints those bought online. Transport for Wales says it takes debit and credit cards only, not cash.
The station has no toilets, no baby changing, no café, no Wi-Fi and no left luggage, so anyone arriving before a holiday let is ready keeps their bags with them. Instead of a waiting room, Platform 1 has seats under the canopy and Platform 2 an open-sided shelter, and National Rail describes the seating on both as limited. Departure screens show the next trains, and announcements are made both on screen and aloud.
National Rail puts Tenby in step-free category B2: “there is some step-free access to all platforms”. Its own definition of B2 is a station with step-free access to every platform where major barriers are likely to restrict some people’s use of it. At Tenby, Platform 1 is step-free from the car park, and Platform 2 is reached by an end-of-platform ramp and a foot crossing across the railway. There are no lifts, and both platforms have tactile warnings.
Help comes with the train. The conductor gives assistance, ramps are carried on board, and the meeting point is on the platform, in view of the train crew. Passenger Assist can be booked up to two hours before the journey starts. Tenby keeps no wheelchairs of its own for passengers, but the ticket machine on Platform 1 has room in front of it for a wheelchair, with controls at a height wheelchair users can reach.
The station car park, run by APCOA, has 83 spaces and is open around the clock. On 27 October 2026 APCOA’s page listed £4.90 a day and £20.80 a week, paid through PayByPhone (location code 801569) or by scanning the QR code on the car park signs. APCOA’s tariffs change, so read the board in the car park before paying. The car park has accessible bays, and Blue Badge holders parked in one get the first 20 minutes free before the standard tariff applies. There are no charge points for electric cars.
National Rail lists a drop-off and pick-up point at the station. It records no taxi provision, and Transport for Wales lists no accessible taxis, so book a taxi before you travel rather than expect one to be waiting. For parking in the town itself, see the parking guide.
Each route has its own page with the day's trains, the changes and a link to times and fares.